1. What cleaning services do you offer?
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We always tailor our services to meet the demands of our clients. From bustling cafes and corporate offices to expansive warehouses and vibrant salons, we take pride in our ability to transform any commercial space.
2. How much do your cleaning services cost?
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Our pricing depends on the size of the property, the type of cleaning required, and the frequency of service. Contact us for a free estimate!
3. Are your cleaners insured and background-checked?
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Yes! All of our cleaners are fully insured, and we conduct thorough background checks to ensure that they meet our high standards for trustworthiness and professionalism.
4. Do I need to be present while the cleaning is being done?
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No, you don’t need to be home during the cleaning. Many of our clients provide us with a key or access instructions. Rest assured, your key is securely stored when not in use, ensuring the safety and confidentiality of your premises at all times. We’ll clean while you’re away, and you can return to a sparkling space!
5. What cleaning products do you use?
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We use eco-friendly cleaning products that are safe for you, your family, and the environment. If you prefer specific products, feel free to let us know, and we will accommodate your request.
6. How long does a typical cleaning session take?
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The duration of a cleaning session depends on the size of the property and the type of cleaning required. A standard home cleaning typically takes 1-3 hours.
7. Can I schedule a one-time cleaning or do I need a recurring service?
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We offer both one-time cleanings and recurring services (e.g., weekly, bi-weekly, or monthly). It’s entirely up to you!
8. What areas do you serve?
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We proudly serve the majority of the Cardiff and the Vale, including surrounding areas. If you're unsure whether we cover your location, feel free to contact us!
9. Who provides the cleaning equipment?
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Starline provide all necesary equipment. Our services are designed to be hassle free, allowing you to focus on what matters most - your business.
10. What if I'm not satisfied with the cleaning?
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We strive for excellence in every job. If you're not completely satisfied, please contact us within 48 hours, and we will address any concerns to ensure you’re happy with our service.
11. What if something is damaged during the cleaning process?
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While instances of damage are extremely rare due to our meticulous and professional approach, we have a robust protocol in place to address such concerns promptly. In the unlikely event of any damage occuring during our cleaning services, we prioritize transparent communication and immediate reporting. Rest assured, our commercial cleaning company is fully insured, providing comprehensive coverage for any unforseen circumstances.
Still have some unanswered queries? Please find how to contact us below. ↓
